Our Active Support Contract includes:
3 to 4 upgrades per year available through web portal
By phone 8.00am to 8.00pm Australia EST time Monday to Friday. An afterhours message bank is available with prompt support staff call-back.
Email Support responds to enquiries within 2 (two) business hours
'Direct Connect Assist' live web help is available during business hours
Requires a completed Earthwork job to be forwarded and PDF attachment of related plan
Allow 48 hours (Monday to Friday) for a response
Knowledge base for article lookup
Training videos and documents.
*Remote and onsite training is available with Quest product specialist, please see Private Training ›