Make a Support Request
Please enter the details of your support request below. A Support Representative will review your case and contact you to assist with your query. Please ensure that you complete all fields, and that your contact details are correct.
|Who||Is experiencing the issue? It is best that we work directly with the person that is having trouble directly.|
|Urgency||Let us know how important your issue is, we can prioritise critical issues.|
|What||Please provide a detailed description of the issue you are having – the more detail the quicker the resolution.|
Quest – Professional Services
This is a paid service Quest software specialists provide tailored training to meet specific business needs. Professional Services work in partnership with you to scope and develop clear focussed online or on-site training. Training can be adhoc or part of implementation services.
Training on Demand
Quest is passionate about supporting users of the software we sell and even more passionate about users that are Gold Partner Customers. Users with an active support contract receive preferred services – Quest loves keeping you happy! Training On-Demand gives your business the ability to quickly skill up existing or new employees.
- Maximum Four hours is allocated per month / per account for scheduled training
- Training hours will be scheduled, recorded and invoiced at the end of the month
- Quest endeavours to provide training request within 48 hours
By clearly identifying business requirements Quest will break down the implementation processes in clear step-by-step procedures that match your availability and software knowledge. Software Implementation can be actioned at point of sale or when purchasing additional modules.
- Minimum five hour blocks of private training to be purchased up-front
- Larger implementations require consultation and quote of Professional Services
- All pre-purchased hours are valid for 12 months from purchase
- End of month training days & topic reconciliation report emailed
We encourage you to speak with Quest representative and learn how Professional Services will provide cost effective solutions to skill up company personnel.